At Olili Foods, customer satisfaction is important to us. We are committed to providing quality products and a fair, reliable shopping experience. If you experience an issue with an item you have purchased, our team is available to assist.
Please contact Olili Foods within 2 days of purchase or delivery if there is a concern with your order or the condition of an item.
Depending on the circumstances, Olili Foods may, at its discretion, offer a full refund, partial refund, replacement, or store credit for an eligible item. We may request photographs of the affected product, proof of purchase, or ask that the item be returned before a claim can be processed.
All refunds and returns are subject to the conditions outlined below and any applicable consumer protection requirements.
Our Return Policy at a Glance
🥬 Fresh Produce
Fresh fruits and vegetables, including items such as yams, peppers, plantains, and other perishable produce, are final sale and cannot normally be returned.
If a fresh item is received in an unsatisfactory condition, please contact us within 2 days of purchase or delivery so that we can review the concern.
🍞 Baked Goods
For food safety reasons, all baked goods are final sale.
❄️ Frozen Goods
Frozen products, including fish, meat, poultry, frozen vegetables, and other frozen foods, cannot be returned once they have left the store or have been delivered, due to food safety and temperature-control requirements.
If a frozen product is damaged, defective, or otherwise unsuitable when received, please contact us promptly and provide photographs where possible.
🥫 Dry & Canned Goods
Unopened and unused dry or canned goods may be returned within 2 days of purchase or delivery, provided that:
• The item is in its original condition and packaging.
• The product has not been opened or used.
• Proof of purchase is provided.
Eligible items may qualify for a refund, replacement, or store credit.
If an item is defective or damaged, Olili Foods may provide a replacement, full or partial refund, or store credit after reviewing the claim.
🏷️ Sale & Promotional Items
Items purchased as part of a promotion, discount, markdown, clearance sale, or other specially reduced-price offer are generally final sale unless the product is defective or applicable consumer protection requirements provide otherwise.
🧴 Health, Beauty & Personal Care Products
Eligible health, beauty, and personal care products may be returned within 48 hours of purchase or delivery, provided that:
• The item has not been used.
• The manufacturer's seal or packaging has not been opened, broken, or tampered with.
• The product is in its original condition.
• Proof of purchase is provided.
Depending on the circumstances, an eligible return may qualify for a refund, replacement, or store credit.
Opened personal care products are generally not eligible for return for hygiene and safety reasons.
📦 Online & Phone Orders
The same return conditions apply to purchases made online or by phone.
If you experience an issue with an online or phone order, please contact Olili Foods within 2 days of delivery or collection.
Customers may be asked to provide photographs of damaged, defective, or incorrect items before a refund, replacement, or store credit is approved.
Where an eligible product must be physically returned, customers are responsible for returning the item to Olili Foods unless otherwise agreed.
Delivery and shipping fees are generally non-refundable unless the refund results from an error by Olili Foods or a defective or incorrect item.
💲 Proof of Purchase
A receipt, order confirmation, or other acceptable proof of purchase may be required before a refund, replacement, or store credit can be processed.
Refunds will normally be returned to the original method of payment where reasonably possible.
📦 Incorrect or Missing Items
If your order contains an incorrect item or an item is missing, please contact us within 2 days of receiving your order.
We will review the order and, where appropriate, arrange a replacement, refund, store credit, or other suitable resolution.
Thank You for Shopping With Us!
Our goal is to provide you with quality products, excellent service, and a shopping experience you can trust. If you ever have questions about our return policy, our team is always happy to assist.
